At Dark Tales | Artisan Perfumery, we want you to be completely satisfied with your purchase. In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order — no questions asked.

Your Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 calendar days from the day you (or a third party you designate) receive the goods.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires. You can do this by submitting our Return Request Form below or by contacting us directly at support@bydarktales.com.

Conditions for Returns

• Items must be returned in their original, unused condition with all original packaging and seals intact.
• Sealed fragrance products that have been opened cannot be returned for hygiene reasons.
• Discovery sets and samples are non-returnable once opened.
• Gift sets must be returned in their original condition, unopened.

How to Return an Item

1. Submit our Return Request Form below within 14 days of receiving your order.
2. We will confirm your return request and provide return shipping instructions within 2 business days.
3. Pack your item securely and ship it back to us. Return shipping costs are the responsibility of the customer.
4. Once we receive and inspect the returned item, we will process your refund within 14 days.

Refunds

Refunds will be issued to your original payment method. We will refund the full product price, excluding the shipping costs. We reserve the right to deduct from the refund if the returned item shows signs of use beyond what is necessary to assess its nature and function.

Exceptions

The right of withdrawal does not apply to:

• Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery (e.g., opened perfume bottles, sample vials, opened solid perfumes and similar).
• Customised or personalised (bespoke) products made to your specifications.

For questions, contact us at support@bydarktales.com.

Dark Tales | Artisan Perfumery is based in Sweden and operates under EU consumer protection law.